If you are unable to find the answer to your question below then please do not hesitate to contact our online customer services team on email@example.com.
I am unable to register.
Using the details provided on registration we validate the identity of all registrants to ensure users are aged 18 and over as per our responsible gaming policy. We do not allow users to register unless they are at least 18 years old.
If you are over 18 but we are unable to confirm your identity using the details provided we cannot proceed with your registration. Please check these details and try again.
I have forgotten my password.
You can request to reset your password by visiting our Forgot Password page, or contacting our customer support team at firstname.lastname@example.org.
I have forgotten my username.
You can request your username by contacting our customer support team at email@example.com.
I am having problems playing your games - what can I do to prevent this?
Please avoid downloading large amounts of data while playing our games e.g. music/video files. This can take up a large percentage of your internet bandwidth and therefore reduce the quality of your connection to our games Lobby.
Although you may be able to access other sites or web-based applications without any problems, you may still experience issues with our games, as they require a constant exchange of data, as opposed to a single transmission of data, which is used to view a webpage for example.
If you are using a mobile broadband device to play our games, you may want to consider upgrading to a stable broadband connection (a physical cable connection is preferable).
What software do I need installed to play your games?
All of our games require Adobe's Flash Player which can be downloaded for free here.
What Are Your Minimum Computer Requirements?
Personal Computers (PC):
- Windows XP, Vista, 7
- 1GHz Processor
- 500MB RAM
- 1024x768 Screen resolution
- Broadband Internet connection
- Browser: Internet Explorer 7, Firefox, Google Chrome, Opera or Safari Apple Macintosh (Mac):
Please note that due to compatibility issues with Adobe Flash software and Apple hardware, we can't guarantee the stability of our games when using an Apple Mac.
When I try to launch a game I get frequent connection timeout error?
Please check your proxy/firewall setting if port 7508 is allowed access, some of the games work better if this port is open. If you are accessing the website from a corporate network or a secure network this may be a problem, you could try some of the other titles as not all the games require this port. Alternatively you can access the website form some other network like from your home.
When I launch a game I get a warning about something is try to access port 7508, is this normal?
Yes, This is normal as some of our games do use the port 7508, please click allow or add it as an exception to your firewall or proxy. If you are unable to do so you could try some of the other titles as not all the games require this port.
What are virtual credits?
Virtual Credits are a non-cash value form of currency that allow you to experience online gaming with Island Resort. You can use virtual currency in our instant play.
How Much Are Virtual Credits Worth And Can I Buy And Withdraw Them?
Virtual credits hold no cash value. They cannot be purchased. To qualify for additional virtual credits please review the terms of our current promotions page for more information. As they hold no cash value virtual credits can never be withdrawn.
How do I get virtual credits?
By registering with Island Online you automatically qualify for virtual credits. As an existing player you'll also often qualify for additional credits. Daily Virtual Credit bonuses are available to players who log in to an existing account, after 8:00am Eastern Standard Time each day. Further details are available via our promotions page, which may change from time to time.
What can I spend my virtual credits on?
You cannot use your virtual credits to purchase goods. Virtual credits can only be spent on instant play games at Island Online.